How Our Policy Applies To Your Wallet
Our terms sit behind every screen you tap, from the lobby to the cashier. When you fund your account through Touch 'n Go eWallet, Boost or GrabPay, you're agreeing to the same cashier-desk rules that cover how we verify a withdrawal, how long we hold transaction
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records, and what happens if a payment doesn't clear on the first try. Access to eclbwt depends on local law and is available only where local law permits — we don't override that with a blanket promise, and we check eligibility the same way no matter
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where in Malaysia you're logging in from. Account terms cover how we confirm your identity before a payout, what documents we may ask for, and how disputes over a stuck DuitNow transfer or an FPX online banking hiccup get resolved. We also set out how long
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we retain your transaction history, what we do with device and login data, and how you can ask us to correct or remove personal data tied to your account. None of this is static — we update wording as payment rails like Touch 'n Go eWallet
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or GrabPay change their own processing rules, and we flag material changes rather than bury them. If a clause reads differently depending on where you're accessing from, that's the jurisdiction-dependent wording doing its job, not an inconsistency. Read the policy page before your first deposit; it's
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shorter than it looks and most questions about your wallet, your data or your account status are answered there directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.