Reference

Privacy Policy at eclbwt, In Plain Words

Open your account and you can see exactly what we hold on you — your name, mobile number, verification documents and the wallet number you link — plus how to change it or ask us to drop it.

What sits on your accountCookie behaviour on your phoneCopy and deletion requestsHow wallet linking is treated
eclbwt Privacy Policy at eclbwt, In Plain Words
PRIVACY HELP DESK

Where To Bring A Privacy Question

A question about your data should not take three emails to answer. Open live chat from the lobby and someone on our team picks it up — players in Kuantan get the same desk as everyone else. If you would rather write it out, use the account form and attach the document we ask for. Payment privacy queries about Touch 'n Go eWallet, Boost or GrabPay land with the same team.

Team online

Live Chat

Open live chat from your lobby and ask about anything stored on your account. We can walk you through a correction, a copy request or a linked wallet problem while you wait.

Account Requests

Want a copy of what we hold, or something taken off your profile? Raise it from your account settings so we can match the request to the right profile, then confirm back to you.

Payment Privacy

If a Touch 'n Go eWallet, Boost or GrabPay transfer shows a reference you do not recognise, message us with that number and we will trace it against your account records.

HOW DATA IS KEPT

Cookies, Logins And How Long Records Stay

Four things decide how your data behaves here: what we actually store, the cookies your browser keeps, the checks that guard your login, and how long records sit with us. Each one is set out below in the same plain words our team uses day to day. Read the card that matches your question, then bring it to live chat if you want something changed or taken off your profile.

What We Keep

Account details, verification documents, linked wallet numbers and play records stay attached to your profile. We use them to run your account, meet record-keeping duties and answer you when you ask.

Cookies On Your Phone

Session cookies keep you signed in while you move between the slots lobby and the sportsbook on a Malaysia Super League match night. Clearing your browser cookies signs you out on that device.

Login And Device Checks

Your password plus a one-time code sent to your registered Malaysian mobile number gate every login. A new device triggers an extra check before any wallet action is cleared.

Retention And Changes

Records tied to payments stay while the account is open, and for the period the rules require afterwards. Ask for a correction or a deletion through live chat and we confirm what can change.

Privacy Questions You Send Us Most

Most privacy mail we get comes down to three things: what we hold, who sees it, and how to get rid of it. The answers below cover the questions that come up again and again from account holders across Malaysia. If yours is not here, live chat reaches a person, not a queue.

Your name, mobile number, date of birth, MyKad details for verification, and the wallet details you link. Play records and device data build up from there as you use the account.

No. Our payment partners process only the transfer you start and the reference behind it. We never receive your wallet password or PIN, and they never see your play record.

Yes. Raise it from your account settings or through live chat. What we can remove depends on local law and on the records we are required to keep after a payment.

Session cookies hold your signed-in state so you are not typing a password between every table. Turn them off in your browser and parts of the lobby stop working as intended.

Mixed devices are fine, but every new one triggers a verification code before wallet actions clear. Staying on one phone keeps those checks quicker without lowering them.

Live chat from your lobby reaches our team directly. Bring the account, the request and any payment reference, and we trace it against your records before replying.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.